CADDO COUNCIL ON AGING Proudly Serving Seniors In Caddo Parish For Over 30 Years
4015 Greenwood Rd Shreveport, LA 71109		1 (318) 632-2090 1 (800) 256-3003

OMBUDSMEN

Who Are Ombudsmen?

Ombudsmen are men and women trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.

What Do Ombudsmen Do?

Ombudsmen work to assure that residents receive the best possible care and that they are treated with respect and dignity. Ombudsmen work with residents, their families, facilities, community organizations, and other interested parties to address concerns that affect the lives of residents. Ombudsmen listen, provide information, and assist residents in solving problems. Ombudsmen can assist you with complaints. However, unless you give permission to share your concerns, these matters are kept confidential. Ombudsman services are free.

What Kinds of Problems Do Ombudsmen Respond To?

Ombudsmen are interested in any problem, complaint or concern a resident may have. Common problems are with the quality of care, food, finances, activities, visitation, and the ability to exercise their rights as a resident or citizen.

Who Should Contact An Ombudsman?

Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman.

How Do You Contact An Ombudsman?

Ombudsmen visit the facility regularly. You can talk to the Ombudsman during one of these visits or you can contact him/her at (318)632-2090

*If you are unable to reach the local ombudsman you can contact the State Long-Term Care Ombudsman at the Governor's Office of Elderly Affairs, P.O. Box 80374, Baton Rouge, Louisiana 70898

1-800-632-0922

(225) 342-7100